Mikaela Cunnington is a seasoned professional in the financial services industry, currently serving as Senior Manager for Life Insurance at Medibank, where responsibilities include managing life insurance portfolios, overseeing P&L, and driving market share growth. Previously, at AIA Australia, Mikaela held multiple senior managerial roles, establishing effective customer communication strategies and implementing successful retention programs that significantly reduced customer attrition rates. Early career achievements include leading paraplanning teams at CBS Financial, optimizing advice delivery processes, and conducting customer research at McCain Foods. Mikaela holds a Master of Financial Planning and various professional qualifications in financial planning and customer-centered design.
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