Jeanna Founds

Jeanna Founds has several years of work experience in the field of patient experience and client management. Currently, they are working at MedVet as an Experience Manager, where they oversee client experience feedback for 34 hospitals nationwide. Their role involves identifying factors that contribute to a successful visit from the client's perspective.

Prior to their current role, Jeanna worked at Press Ganey for a significant period from 2004 to 2020. Initially starting as a Lead Consultant, they then took on various roles such as Onboarding and Strategic Client Advisor, Patient Experience Advisor, and Lead Consultant again. Their tenure at Press Ganey allowed their to gain expertise in onboarding new clients and providing strategic advisory services. Jeanna also played a key role in enhancing patient experience and advising on related matters.

Before joining Press Ganey, Jeanna worked at Martin's SuperMarket as an Assistant Produce Manager for seven years. This experience provided their with valuable skills in team management and retail operations.

Overall, Jeanna Founds has a diverse background in client management and patient experience, with a focus on driving success through improving customer satisfaction.

Jeanna Founds earned a Bachelor of Science (BS) degree in Business Management and Economics from Indiana University South Bend. Jeanna completed their education at this institution from 1999 to 2003. Additionally, Jeanna obtained a certification in CPHQ from the National Association of Healthcare Quality in February 2011.