Thom Marques is a seasoned professional in customer experience and quality management, currently serving as a Product-CX Specialist at Medway | Educação Médica since September 2022. Prior experience includes roles as a Customer Experience Manager at Atento Brasil and Quality Leader at ClearSale, among others. Notable achievements involve implementing quality processes that enhance customer experience and managing teams to optimize performance. Thom has a strong educational background with a postgraduate degree in Industrial and Organizational Psychology from Universidade Paulista, a degree in Human Resources Management from Universidade Anhembi Morumbi, and additional specialized training in coaching and business administration.
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