Kim O'Connell

Kim O'Connell is a seasoned professional in event management and customer success, currently serving as the Sr. Customer Success Lead - Event Experience Manager at Meetings & Incentives Worldwide, Inc. since February 2016. In this role, Kim is responsible for delivering strategic meeting and event solutions aligned with client goals. Previous experience includes roles as an Incentive Buyer, achieving significant cost savings through contract negotiations, and as Venue Sales Manager and Event Program Manager at World of Coca-Cola, where Kim developed sales strategies and managed corporate events. Early career included serving as a Contract Planner at Meetings Planned Here, collaborating with C-Level executives and diverse teams. Kim holds a Travel Agent Certification from Ashworth College and has education from Johnson & Wales University.