Felipe Correia da Silva

Felipe Correia da Silva has extensive experience in the hospitality industry, currently serving as a Senior Receptionist at Meliá Hotels International since March 2014, where leadership in the reception team, enhancing guest reviews on platforms like TripAdvisor, and significantly improving the Net Promoter Score (NPS) metrics have been key achievements. Prior roles include positions at Meliá as a Mid-Level and Junior Receptionist, and an Administrative Financial Analyst, while earlier experience at Accor encompassed administrative assistance in Human Resources and various receptionist duties. Felipe holds an MBA in Strategic People Management from Centro Universitário Unifieo and a Bachelor's degree in Tourism, complemented by specific training as a Regional Tourism Guide from Uninove - Universidade Nove de Julho.