Vivian de Ocampo Felicen

Vivian de Ocampo Felicen has a diverse work experience spanning multiple industries and roles. Vivian is currently working as a Human Resources Administrator at Melita Group since 2021.

Prior to that, Vivian worked at Upwork from 2019 to 2020 as a Human Resources Recruitment and Claims Manager. In this role, they managed recruitment and hiring for US candidates, developed effective recruitment practices, policies, and procedures, and handled offboarding and claims for US contractors.

From 2006 to 2018, Vivian worked at HSBC, where they held various roles. As a Global HR Shared Services Specialist from 2013 to 2018, they resolved Tier 1 global HR queries and coordinated with onshore ER consultants and managers for proper distribution of ER inquiries. Prior to that, they worked as an HR Assistant Manager for Operations/HR Coordinator from 2009 to 2013, handling North America HR queries and assisting with ER inquiries and issues. Vivian also started their career at HSBC as a Customer Service Representative from 2006 to 2009, providing first-line customer service through inbound calls.

Before joining HSBC, Vivian worked at SYKES from 2002 to 2006 as a Customer Support Representative, providing customer service through inbound emails and attending trainings and workshops.

Vivian's earlier work experience includes being an Editorial Assistant at Vibal Group in 2001, where they coordinated with authors and managed book development processes, and a Customer Service Agent at Motivation Asia, Inc from 1999 to 2000, addressing member inquiries and concerns.

Overall, Vivian de Ocampo Felicen has strong experience in human resources, customer service, and editorial roles, with a focus on recruitment, employee relations, and resolving queries and concerns.

Vivian de Ocampo Felicen completed their Bachelor of Arts degree in Communication Arts majoring in Advertising at The Philippine Women's University from 1994 to 1998. In September 2019, they received a certification in "Instant Skills: Learn Recruitment and Hiring" from Eazl.