MeltingSpot
Maëlys Raillat has a diverse work experience in various roles and industries. Maëlys currently serves as Success Lead at MeltingSpot, an in-product Customer Education Platform, where they contribute to accelerating customer onboarding and product adoption. Prior to that, Maëlys worked as Responsable de la communauté at Askeet, focusing on helping businesses improve their performance and competitiveness through a solution based on artificial intelligence and user experience. Maëlys also held the position of Responsable contenu et communication at GROUPE M6, where they managed content and communications. Earlier in their career, they worked at Microsoft as a Rédactrice in marketing and communications, and at TF1 PUB as an Assistant responsable marketing. Maëlys also gained experience as a Customer Success Manager at Microsoft.
Maëlys Raillat completed their Master's degree in Marketing / gestion du marketing, général from the University of Paris I: Panthéon-Sorbonne in 2013. Prior to that, they obtained their Baccalauréat ES from Lycée Jean Mermoz from 2005 to 2008. No specific field of study is provided for their Baccalauréat.
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MeltingSpot
MeltingSpot is an in-product Customer Education Platform. We help SaaS companies accelerate customer onboarding and product adoption. At low CS effort. MeltingSpot provides a comprehensive toolkit to engage customers with forums, webinars, tutorials, online courses, and more – right inside your product. Bring all your educational content in an Academy or a Customer Community, and help your customers onboard and navigate your product seamlessly. Stop generic customer education and start delivering the right content to the right user at the right moment. Unleash the power of digital Customer Success: activate customers 3x faster, cut support tickets by 50% and drive additional revenues. MeltingSpot is trusted by thousands of businesses Start free today 👉 https://www.meltingspot.io/