Douglas Tadeu Costa Cettina

Douglas Tadeu Costa Cettina has a diverse work experience spanning various companies and roles.

Starting with their most recent position, Douglas worked at Memed as an Analyst of Business Strategies, where they were responsible for creating and improving prospecting and client activation processes. Douglas Tadeu also applied Growth Hacking strategies to optimize approaches and conducted tests for conversion optimization.

Prior to that, Douglas worked at Paraná Banco S/A as a CRM Analyst, where they focused on CRM activities.

Before that, Douglas was an Analyst of Processes at Contabilizei, where they focused on understanding and transforming processes to find efficient solutions.

Douglas also gained experience at Doctoralia as a Customer Experience Specialist, where they developed strategies and implemented communication flows to retain and engage clients. Douglas Tadeu also utilized the Hubspot system to improve the performance of healthcare professionals.

During their time at Volvo Group, Douglas served as an Intern and supported the IT department in collecting and analyzing project data. Douglas Tadeu also assisted business analysts in understanding project needs and developing business and work flows.

At Algar Tech, Douglas worked as a Process Management Analyst for Eudora and O Boticário, where they focused on process improvements in customer and reseller service islands.

Finally, at SYKES Brasil, Douglas held multiple roles, including Process Analyst and Quality Agent. Douglas Tadeu analyzed and defined methods and processes, identified opportunities for improvement, and created documentation and flowcharts. Douglas Tadeu also provided quality services for Dell, analyzing satisfaction rates and proposing improvements.

Overall, Douglas has experience in business strategy analysis, CRM, process improvement, customer experience, and quality analysis.

Douglas Tadeu Costa Cettina completed their education at the Universidade Federal do Paraná from 2017 to 2021, where they earned a Bachelor's degree in Administration.

In addition to their formal education, they also obtained several certifications. In August 2018, they received the CX Master Bridge Builder certification from Genesys. In July 2018, they completed the Customer Experience e Design Thinking certification from Algar Tech. Douglas Tadeu also obtained the Metodologia de Gestão por Processos e Ferramentas da Qualidade certification from Algar Tech in March 2018. Moreover, they completed the Programa Transformação e Captura de Benefícios Financeiros em Projetos certification, also from Algar Tech, in March 2018. Furthermore, they obtained the Copywriting certification from Rock University in October 2020. Lastly, they received the Hubspot Inbound Marketing Certification from the HubSpot Academy in November 2019.