Jonathan Lefèvre

Jonathan Lefèvre has been working in the customer service and experience industry since 2010. Jonathan began their career as a Community Manager Internship at PowerOn in 2010 and then moved on to an internship as a Webmarketer at gPartner in 2011. Jonathan then worked as a Social Media Consultant at Bolero Web Intelligence in 2011. In 2016, they took on the role of Teacher at Join Lion - TheFamily. From 2012 to 2017, they were the Head of Customer Experience at Captain Train, during which time they went from being employee #3 to helping the company reach 2 million customers. In 2017, they became the Co-founder of Clearwage and a Freelance Consultant, helping customers with customer experience, productivity tools, and UX writing. In 2018, they became an Author at DUNOD. In 2020, they became a Customer Support Manager at Memo Bank and a UX Writer - Language Lead (French) at Notion, crafting the best product experience for Notion French users.

Jonathan Lefèvre began their educational career in 2004, when they earned their Baccalauréat Scientifique from Lycée Réaumur. Jonathan then went on to pursue a Licence in Economie/Gestion at Université de Rennes I from 2006 to 2008. Afterward, they continued their studies at Toulouse School of Management, first obtaining a Licence in Gestion in 2009 and then a Master in Webmarketing in 2011.