Dale Sturgill

Dale Sturgill serves as the Vice-President of Contact Center Strategy at Memorial Hermann Health System since May 2021. Previously, Sturgill held the position of Vice President of Call Center Operations at Employbridge from June 2018 to May 2021, where responsibilities included leading a multi-site call center operation focused on connecting candidates with employment opportunities. Prior roles include Senior Director of Contact Center Operations at DirectBuy, Incorporated from 2015 to March 2018, leading a customer support department with over 350 agents, and Call Center Program Director at Pearl Interactive Network Inc. from June 2013 to 2015, overseeing a 300+ seat call center for insurance and healthcare applications. Sturgill's career in contact center leadership also includes working as a Customer Migration/Contact Center Director at NeuStar, Inc. from March 2010 to June 2013. Sturgill earned a Bachelor's Degree in Organizational Leadership from the Indiana Institute of Technology between 2010 and 2013.