Angelica Welch

Angelica Welch is a seasoned professional with extensive experience in service management and continuous improvement within the healthcare sector. Currently serving as Senior Manager for Continual Service Improvement at Memorial Sloan Kettering Cancer Center, Angelica leads a team focused on enhancing service management practices in ServiceNow to meet evolving business needs. Prior roles include Manager of Technology Operations & Continuous Improvement, where key areas of focus included business process improvement and customer engagement, and Technical Communications Lead, responsible for enhancing internal communications. Earlier career experiences include positions as Associate Copywriter at Digitas Health and Assistant Web Editor at OncLive, where engagement and content creation were pivotal. Angelica holds a Bachelor of Arts degree in English Textual Studies and American History from Syracuse University.