Phil Dacosta

Phil DaCosta is an accomplished leader in IT Service Management with extensive experience in the healthcare sector, currently serving as the Director of IT Service Management Strategy & Workflow at Memorial Sloan Kettering Cancer Center since May 2014. In this role, Phil develops and implements comprehensive strategies for the ServiceNow ecosystem while promoting ITIL framework adoption. Previous positions include Associate Director of Technology Strategic Operations and Senior Program Manager in Operations & Finance, with responsibilities encompassing IT project management and large budget oversight. Phil holds a Master of Health Administration and several advanced certificates from prestigious institutions, specializing in change management, healthcare management, and project management.