Oksana Rudenko is a customer support professional with extensive experience in leading teams and enhancing customer satisfaction. Currently serving as a Customer Success Manager at memoryOS, Oksana previously held the position of Customer Support Team Lead at Kizen and Support Team Lead at Reply, where notable achievements included achieving a 98.6% CSAT rate and improving support processes to enhance efficiency. Oksana's earlier roles include Quality Assurance Manager, Senior Customer Support Agent, and Customer Support Specialist, along with experience as Bar Staff at Regent Seven Seas Cruises and as a Copywriter at 4writers. Oksana holds a Master's degree in English Language and Literature and another Master's in Public Relations, Advertising, and Applied Communication, complementing a Bachelor's degree in the same field.
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