Manuela L.

Principal Customer Success Manager EMEA

Manuela L. is an accomplished professional in Customer Success and Sales, currently serving as Principal Customer Success Manager for EMEA at Phrase since December 2025. Previously, Manuela held the position of Director of Customer Success for Southern Europe, MEA, and the Americas at CoachHub, focusing on retention and strategic program delivery. Manuela has contributed to the field through pro-bono roles as a Customer Success Coach at Catalyst Software and as a Founding Mentor for the Women in Customer Success Power Up initiative. With extensive experience at Learnship, including roles as Senior Vice President of Enterprise Sales EMEA and Enterprise Customer Success Manager, Manuela has consistently driven growth and success across various regions and sectors. Educational background includes training at MEDDIC Academy and a foundation in Business Administration and Foreign Languages from Liceo Linguistico Alessandro Manzoni.

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