Christian F. Heins

Christian F. Heins is a seasoned design professional with extensive experience in service design, user experience research, and innovation consulting. Currently serving as Lead Service Designer at Mendix since January 2021, Christian focuses on creating connected user experiences within community-driven products by collaborating with various teams including Product and Go to Market. Previous roles include Senior Service Designer and Senior UX Researcher at Mendix, as well as Product Insight Manager at Uber for the EMEA region, where Christian improved customer experiences through insights and collaboration. Additionally, Christian's background includes positions at Philips Design, Thought Refinery, and Hecho en Vinilo, reflecting a strong foundation in strategic design and product development, complemented by a Master's Degree in Strategic Product Design from Delft University of Technology.