Jean Richert is an experienced professional in customer support and technical management, currently serving as the Director of Global Customer Support at Mendix since July 2020. Prior to this role, Jean held the position of Regional Support Manager at Atlassian from June 2016 to June 2020. Jean's extensive career at Progress spanned 18 years, where responsibilities included Director of the Online Community, Senior Manager of Technical Support, and various management roles within the EMEA Technical Support organization, focusing on customer satisfaction and service quality. Early career experiences include positions as a Software Architect at S.F.M.I and IT Manager at Stacco / Concept Spectacle, as well as presales and consulting work at ACB Informatique. Jean holds a Diplome Universitaire Technologique in Software Development from Université Robert Schuman.
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