Craig Gartell

Craig Gartell has a diverse work experience spanning several industries. Craig started their career in the hospitality sector as a Concierge at the Petersham Hotel, ensuring prompt delivery of messages and providing excellent customer service. Craig then transitioned to retail, working as a Senior Sales Assistant at WHSmith. In this role, they managed the Entertainment department and oversaw the daily operations of the Customer Services department.

Craig then moved into the telecommunications industry, joining West Unified Communications Services as a Senior Conference Coordinator. Here, they coordinated bookings for multinational companies and assisted customers with their queries. Following this, they worked at Ennovators.com as a Customer Service Advisor, helping customers with product inquiries and order management.

In 2016, Craig joined eve sleep as a Senior Customer Experience Executive in the UK. Craig not only assisted customers with various queries but also took on the responsibility of managing a small team and handling manager escalated cases.

Most recently, Craig worked at Mention Me, starting as a Client Success Operations Executive and later becoming a Client Operations Team Leader. In these roles, they managed the team, proactively addressed performance issues, and handled client queries. Craig also played a key role in setting up referral promotions and ensuring all inquiries were resolved within the required service level agreements.

Overall, Craig Gartell's work experience demonstrates their strong customer service skills, ability to manage teams, and proficiency in handling various operational tasks.

Craig Gartell pursued their Bachelor of Technology (BTech) degree in Sports and Exercise from Richmond-upon-Thames College in Twickenham. Craig attended the college from 2005 to 2007. Additionally, Craig obtained a certification as a Sleep Science Coach from the Spencer Institute in September 2018.