Laljan Basha Shaik

Laljan Basha Shaik currently serves as Team Lead for Reports & Config at Mercans, having transitioned from an L2 Technical Support Engineer role where collaboration with cross-functional teams and customer engagement were key responsibilities. Prior experience includes contract positions at Kommunicate and ZaranTech, where Laljan addressed customer queries and resolved technical issues efficiently. An IT Support Intern at X-sha Elite Gaming, Laljan focused on hardware and software support. Academic credentials include a Master's degree in International Business Management from the University of Europe for Applied Sciences, a Bachelor's degree in Computer Science from the Indian Institute of Industry Interaction Education and Research, and a part-time Full Stack MERN Developer Program from EdYoda Digital University.