Mercantile Bank
Neo Mmako is a skilled professional with extensive experience in customer support and fraud monitoring, currently serving as a Fraud Monitoring Consultant at Capitec since October 2019. Throughout the career, Neo has held various roles including Query Resolution Officer and Client Care Agent, where responsibilities included utilizing ACI Payment Systems for tracking bank information and assisting clients with troubleshooting remote banking issues. Prior experience at MultiChoice Group as a Customer Support Specialist showcased success in call center operations, strong communication skills, and proficiency in a range of technology platforms, alongside effective problem resolution within service-level agreements. Earlier roles include Customer Care Representative at Merchants and Team Leader at Harambee Youth Employment Accelerator. Educational qualifications include a Certificate in Software Specialist from Boston City Campus, a short course in Advanced Project Management from Udemy Academy, and a Certificate in Banking and Financial Support Services.
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Mercantile Bank
Mercantile Bank is a South African-based specialist Business, Commercial and Private Bank that concentrates on the banking needs of South African entrepreneurs, tailoring solutions which are specific to their needs and empower them to grow. It offers a comprehensive set of products and services – such as transactional banking, lending, foreign exchange, deposits, and payment services - catering for the everyday banking needs of businesses.