Neo Mmako

Neo Mmako is a skilled professional with extensive experience in customer support and fraud monitoring, currently serving as a Fraud Monitoring Consultant at Capitec since October 2019. Throughout the career, Neo has held various roles including Query Resolution Officer and Client Care Agent, where responsibilities included utilizing ACI Payment Systems for tracking bank information and assisting clients with troubleshooting remote banking issues. Prior experience at MultiChoice Group as a Customer Support Specialist showcased success in call center operations, strong communication skills, and proficiency in a range of technology platforms, alongside effective problem resolution within service-level agreements. Earlier roles include Customer Care Representative at Merchants and Team Leader at Harambee Youth Employment Accelerator. Educational qualifications include a Certificate in Software Specialist from Boston City Campus, a short course in Advanced Project Management from Udemy Academy, and a Certificate in Banking and Financial Support Services.