Jake Herrera

Jake Herrera is currently working as a Commercial Training Support and Implementations Specialist, Officer at Mercantile Bank of Michigan. Prior to this, Jake worked at Fifth Third Bank as a Wholesale Service Delivery Client Trainer II, Officer. With experience in various roles such as Learning Facilitator, Special Assets Group Collections, and Customer Service Professional, Jake has developed a strong background in customer service and training. Jake holds a Bachelor's Degree in Education from Albion College and is currently pursuing a Master's Degree in Instructional Design from Quinnipiac University.