Jon Rimmer

Jon Rimmer has a diverse work experience spanning several industries and roles.

- From 2019 to the present, they are the Chief Experience Officer (CXO) at Mercator Digital.

- In 2019, they also worked as the User Research Profession Lead at HMRC and VOA, where they focused on improving the quality and visibility of the department's research activities.

- In 2018, they served as the Lead User Researcher at HM Revenue & Customs, adopting service design thinking to enhance products and services.

- From 2015 to 2018, they co-founded and directed InCrowd, a mobile-first sports marketing company specializing in fan engagement and data-driven marketing.

- Before that, they co-founded and directed TribeHive, developing technology to provide connectivity to large crowds.

- In 2013, they worked as the Head of User Research for Digital Inclusion at the Government Digital Service, focusing on improving digital access for the population.

- Jon also has research experience at the University of Sussex, exploring topics such as digital stadiums and shyness in higher education.

- Additionally, they have worked in experience research and creativity at InQbate and as a research fellow at University College London. Overall, Jon Rimmer's work experience reflects a strong background in user research, digital inclusion, and technology innovation.

Jon Rimmer's education history begins in 1993 when they attended The University of Manchester and earned a Bachelor of Science (BSc) degree in Psychology in 1996. Following that, from 1996 to 1997, they pursued a Master of Science (MSc) degree in Human-Centred Computing Systems at the University of Sussex. Jon'seducation journey continued as they obtained a Doctor of Philosophy (DPhil) degree in Human-Computer Interaction (PT) from the University of Sussex, a program they attended from 1998 to 2003.