Kelly Savoy

Kelly Savoy is an accomplished technology professional with extensive experience in customer service, engineering management, and software development. Currently serving as Senior Manager Customer Service at Mercatus Technologies Inc. since March 2015, Kelly specializes in coaching technical support analysts, writing technical documentation, and engaging in client interactions. Previous roles include Senior Engineering Manager and Engineering Team Lead, focused on leading cross-departmental teams and managing full-stack development initiatives. Prior to that, Kelly was a Senior PHP Developer and Manager of PMO at Hive Digital, and owned a freelance programming and web-design business, Call This Geek. Skills encompass web application development using Angular JS, Drupal, MySql, PHP, and creating responsive websites with a concentration on SEO and user experience. Educational qualifications include a Diploma in Computer Programming from Niagara College and studies at Brock University.