Dr. Cord-Christian Troebs

Dr. Cord-Christian Troebs is a seasoned professional in business transformation and service marketing, currently serving as the Head of Business Transformation at Mercedes-Benz Consulting GmbH since March 2019. With a background that includes roles as Manager and Senior Consultant in Customer Services and Intelligent Customer Experience, Dr. Troebs has accumulated extensive experience in enhancing service excellence. Prior to this, Dr. Troebs was a Research Associate at WHU – Otto Beisheim School of Management and has contributed as a Lecturer in Consumer Behavior at Duale Hochschule Baden-Württemberg. Educational qualifications include a Doctorate in Service Marketing from WHU, a Master of Science in Service Management from Lund University, and a Bachelor of Arts in Tourism Management from Hochschule Heilbronn. Exchange studies at the University of Guelph and UiT – The Arctic University of Norway further complement Dr. Troebs' academic credentials.