Tilo Bigalke

Tilo Bigalke is an accomplished professional with extensive experience in customer service and management within the automotive industry. Currently, Tilo serves as the Head of Customer Service for Germany Passenger Cars at Mercedes-Benz AG, a role held since November 2011. Prior to this position, Tilo was a Senior Customer Service Manager at Mercedes-Benz AG and held various managerial roles at Daimler, including Manager of Service Contracts and Vehicle Management, as well as Manager of Supplier Recovery/Warranty Analysis at DaimlerChrysler. Tilo's career began at Volkswagen AG, where responsibilities included IT Services, before transitioning to Mercedes-Benz as Market Support for VANS.