Service and Customer Care

The Service and Customer Care team at Mercedes-Benz of Massapequa is dedicated to ensuring an unparalleled customer experience from the moment clients enter the dealership through to post-purchase services. Comprising roles such as the Service Lane Customer Care Manager, Associate Service Manager, Client Care Representative, Delivery & Retention Coordinator, Service BDC Manager, and Service Manager, the team works collaboratively to address customer inquiries, manage vehicle servicing appointments, coordinate service deliveries, and oversee customer retention initiatives. Their mission is to provide personalized, efficient, and luxurious service that reflects the high standards of the Mercedes-Benz brand.