Dawn Baksh

Dawn Baksh is an experienced Warranty Manager at Mercedes Benz of South Orlando since April 2004, recognized for maintaining corporate top status for over five years and achieving a 98.9% first-time pay rate in claims processing, contributing to more than $10 million in annual revenue from claim management. As a QMS Project Leader, Dawn has designed and implemented projects that enhance workshop productivity and claims processing efficiency while managing budgets. Previous experience includes serving as a QMS Project Leader and Warranty Administrator Assistant at Fields BMW, where Dawn received the first pilot QMS project certification. Dawn holds a Master of Professional Studies in Psychology of Leadership/Organizational Psychology and a Bachelor of Arts in Psychology from Penn State University.