James Watts is an experienced professional with over 12 years in Employee Benefits Technology, currently serving as the Global Alignment Director at Mercer. They focus on aligning leaders and teams across MMB Multinational to enhance client experiences. Previously, they held various roles at Thomsons Online Benefits, including Lead Client Manager and Client Team Manager, where they effectively managed client portfolios, developed strategic plans, and drove operational improvements. James's early career included positions at AXA Winterthur and Thomsons Online Benefits, where they honed their skills in client management and pensions administration.
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