Kaitlin S.

Kaitlin S. is a seasoned communications professional with extensive experience in marketing and customer communications. Currently serving as a Senior Associate/Communications Consultant at Mercer since August 2021, Kaitlin has a strong background in managing and editing regulatory and customer experience messaging at BMO Harris Bank from October 2018 to July 2021. Previous roles include advocating for loyalty program use at Sears Holdings Corporation, providing project-based support for a website launch at Hospira, and enhancing web copy for graduate student services at DePaul University. Kaitlin holds a Bachelor of Arts in English and a Master of Arts in Writing and Publishing from DePaul University, complemented by early career experiences in marketing and communications at Time Out Chicago and the Chicagoland Bicycle Federation.