Leith Jones

Leith Jones has a diverse background in team leadership and customer service, with experience spanning various industries. Notable roles include Helpline Team Leader at Mercer, managing large teams and enhancing member services, and Contact Centre Team Leader at H&R Block Australia, focusing on team coaching and performance tracking. Prior experience includes seasonal roles in snowmaking and outdoor maintenance at Resorts of the Canadian Rockies, and multiple supervisory positions at Coles, where responsibilities included employee performance monitoring and customer service management. Leith holds a Diploma in Human Resources Management from Swinburne University of Technology and is RG 146 compliant.