Josh Grabowski

Josh Grabowski is a Technology Engineer III at Merchants Insurance Group, with a strong background in technical account management and customer service. Prior experience includes serving as a Technical Account Manager at Copeland Technology Solutions, where responsibilities encompassed managing customer relationships, billing, account reviews, and project management. Also at Copeland, roles included Customer Service Team Lead and Level II Technician, focusing on team success and efficient ticket resolution. Earlier career stages involved positions as Manager and Advanced Repair Agent at Geek Squad, along with Personal Computer Sales at Best Buy. Josh holds an Associate's degree in Computer and Information Sciences and Support Services from Niagara County Community College, completed between 2014 and 2016.