William Heilman, PharmD, is a Senior Specialist and Lead Analyst for Customer Service Management at Merck. They previously served as an Operations Manager at Thermo Fisher Scientific and held leadership roles at Alphanumeric Systems, directing teams in medical information contact centers. William's career includes experience as an Associate Project Leader at IQVIA, where they contributed to a major clinical trial, and they began their professional journey with positions at Food Lion and GameStop. They earned a Doctor of Pharmacy (PharmD) and a Bachelor of Science in Biology from the University of North Carolina at Chapel Hill.
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