Benjamin Wilcox

Benjamin Wilcox has over five years of experience in IT support and service management. Benjamin started their career at CGI as a Deputy Team Leader and Technical Analyst, where they provided first and second line technical assistance to clients and managed a team of 14 analysts. Benjamin then worked at Circle IT as a 1st/2nd Line IT Support Analyst, providing onsite technical support and handling IT issues for a variety of systems. Currently, they are employed at Mercuria Energy Trading S.A. as an IT Service Management System Engineer, responsible for onsite and remote support for employees, as well as implementing improvements in ITSM. Overall, Benjamin has demonstrated expertise in IT support, project management, and team leadership.

Benjamin Wilcox pursued higher education in the field of Computer Software Engineering and Graphic Communications. From 2010 to 2014, they attended Cardiff Metropolitan University and obtained a Higher National Diploma in Computer Software Engineering. Prior to that, from 2007 to 2010, Benjamin studied at the University of South Wales and earned a Higher National Diploma in Graphic Communications.