Arsalan Malik

Arsalan Malik has a diverse work experience spanning several roles and responsibilities.

From June 2016 to the present, they worked at Mercurial Minds as a Senior Business Analyst. In this role, they collaborated with the largest telecom operators in Pakistan to analyze their processes and design automation solutions. Arsalan achieved significant improvements in AHT (Average Handling Time) and FTE (Full-Time Equivalent) reduction. Arsalan also demonstrated proficiency in automating various systems, including custom solutions, Oracle ERP, CBS, Revenue Management System, Oracle EBS, Nokia NAC, Huawei NMS, ZTE NMS, and Oracle Siebel.

Prior to their current role, Arsalan was a Product Manager at Mercurial Minds from October 2019 to June 2022. Arsalan successfully managed Asia's largest VAS service in collaboration with Telenor Pakistan. Arsalan'sresponsibilities included coordinating operations, development, and content teams.

Before joining Mercurial Minds, they held the position of Lead /Products & Marketing from June 2016 to January 2018. Here, they managed the entire product lifecycle, from market research to idea inception, launch, and marketing. Currently, Arsalan focuses on IoT and healthcare products, conducting research and development on healthcare wearables.

From an entrepreneurial perspective, Arsalan was self-employed and worked on a project called Inteliberty from an unspecified start date to September 2019.

Overall, Arsalan Malik's work experience showcases their expertise in business analysis, product management, and marketing, with a particular emphasis on telecom and technology sectors.

Arsalan Malik completed their Bachelor of Computer Sciences with a focus on Web Design from the National University of Computer and Emerging Sciences, where they studied from 2007 to 2011. Arsalan then pursued a Master of Science (MS) in Technology Management from CASE, which they completed between 2012 and 2014. In addition to their formal education, Malik obtained certifications in Search Engine Optimization Fundamentals and Introduction to Search Engine Optimization from Coursera Course Certificates in April 2016 and March 2016, respectively.