Divya Inani

Divya Inani is a Consultant specializing in Dynamics 365 CRM at Mercurius IT since September 2023, with expertise in the Customer Insights Journey (Marketing) module and pre-sales processes. Previously, Divya held roles as an Associate Functional Consultant and Trainee Functional Consultant at Synoptek from April 2021 to July 2023, focusing on MS Dynamics CRM for Field Service, Sales, and Customer Service, along with knowledge of Power Apps, workflows, business rules, and BPF. An internship at HDFC Bank involved maintaining and managing service quality, emphasizing customer satisfaction through research. Earlier experience at anashri finvest limited highlighted Divya's involvement in consumer awareness regarding loan processes, addressing challenges faced by customers. Divya holds a PGDM in Marketing and Finance from Shanti Business School and a BBA from Sophia Girls College.