Carlo Q.

Carlo Q. is a seasoned professional in risk investigation and customer support, currently serving as a Senior Risk Investigator in Disputes at Mercury since October 2023. Prior to this role, Carlo was a Risk Analyst at Wave HQ, where responsibilities included adjudicating payment applications and conducting complex fraud investigations. Carlo also held various positions at Wave HQ, including Senior Support Specialist and Customer Support Specialist, demonstrating strong problem-solving and process improvement skills. Carlo's career began at Baker Real Estate as Lead Project Administrator, with additional experience in customer experience roles at Indigo. Education was obtained from Seneca Polytechnic and Sheridan College, where foundational knowledge was developed for a successful career in risk management and customer service.