Samone Stokes

Samone Stokes is a seasoned customer support professional with extensive experience spanning various industries. Currently serving as a Senior Customer Support Specialist at Mercury since April 2022, Samone manages user account requests, provides product education, identifies systemic flaws, and collaborates with engineering teams to enhance user satisfaction. Prior roles include Customer Support Coordinator and Customer Service Advocate at Verizon, where Samone performed investigations, assisted with technical inquiries, and developed customer service scripts. Earlier experience includes roles in real estate with Keller Williams Realty, mortgage processing at First Citizens Bank and TD, claims processing at Palmetto GBA, phone banking at Wells Fargo, and billing support at Teleperformance. Samone holds an Associate's Degree in Business Administration and Management from Virginia College and a Bachelor of Business Administration in Human Resources Management from Strayer University.