Kaelah Fountain

Kaelah Fountain is an experienced professional with a diverse background in customer service, training, and collections. Currently serving as a Subrogation Specialist at Mercury Insurance since August 2022, Kaelah reviews and collects on claimant carrier files with an impressive average audit score of 96% in 2024. Previous roles include a Payment Specialist at Mercury Insurance, a Remote Customer Service representative for The Panther Group, and various positions at Hertz, where responsibilities included investigating damage collection declines and implementing training programs. Kaelah's career began with customer service roles at Alamo Rent A Car and AMC Theatres, and foundational experience came from an internship at Tierra del Sol Foundation and as an Academic Coach at California State University, Northridge. Kaelah holds a Bachelor of Science degree in Family and Consumer Sciences from California State University, Northridge.