Shelby Johnson

Shelby Johnson is an experienced professional with a strong background in admissions operations, client development, and customer service. Currently serving as Admissions Operations Lead at Merit America since May 2021, Shelby has previously held roles such as Client Development Manager at Neiman Marcus Group, where significant sales growth and client engagement improvements were achieved. Notably, Shelby spearheaded initiatives that generated over $2.2 million in sales and was recognized multiple times for excellence in client service. Previous experience includes managerial positions at Coach and rue21, focusing on operational leadership and team training to drive sales performance. Shelby is pursuing a degree in Fashion Retail Management/Marketing at the Art Institute of Dallas.