James Smith is a seasoned professional with extensive experience in customer experience optimization and technical project management. Currently serving as Sr. Director at Merkle since January 2014, James leads client engagement efforts focused on delivering omni-channel decisioning and personalization solutions for Fortune 100 clients in telecommunications, automotive, and financial services. Prior to this, James held roles at Cox Communications as Sr. Project Manager and MATRIX Resources as Technical Project Manager, where responsibilities included managing cross-functional teams and overseeing large-scale technology deployments. James also has experience in support operations and customer service management from previous positions at VeriCenter, Sprint, Interliant, Qwest, and Cendant. Educational credentials include a degree from The Ohio State University.
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