Neil Harris

Neil Harris is an accomplished professional with extensive experience in operations and guest experience management within the entertainment industry. Currently serving as General Manager at Merlin Entertainments since May 2016, Neil leads the world's oldest operating aquarium, focusing on strategic leadership, guest satisfaction, and team engagement. Prior roles include Head of Operations at SEA LIFE London Aquarium and DreamWorks Tours - Shrek's Adventure! London, where Neil drove operational excellence and revenue growth. Earlier career highlights include Senior Retail Operations Manager at THORPE PARK Resort and various positions at Chessington World of Adventures Resort and Bowlplex Plc. Neil developed foundational skills at McDonald's Corporation, where training and customer service were pivotal, and holds an educational background from Sussex Downs College.