Merlo Coffee began in Brisbane, Australia more than 30 years ago with a simple philosophy – freshly roasted coffee served by people who are passionate about coffee.

Our philosophy has never changed. We roast the highest quality coffee beans from around the world every day so that our customers can enjoy their coffee at its best – fresh and full of flavour. Every member of our team - from roasting, to retail and sales - is made up of friendly, knowledgeable and skilled individuals who are dedicated to providing the best coffee and service, every time.

Today, Merlo is proud to be one of Australia’s leading independently owned and operated coffee roasters, supplying more than 1500 cafes and restaurants across Australia with freshly roasted coffee.

Food & Beverage

Retail

Merlo Coffee

Merlo Coffee's headquarters in Eagle Farm, Australia

James Wilkinson

David Holt

Tom Shaw

This department oversees the planning, coordination, and execution of operational activities to ensure efficiency and productivity.

Operations Management

This department focuses on managing and optimizing all aspects of retail activities to enhance customer experience and drive sales.

Retail Operations

This department focuses on providing excellent support and service to customers.

Customer Service

The Sales and Marketing team at Merlo Coffee is responsible for driving brand awareness and revenue growth through strategic marketing initiatives and relationship management. They focus on expanding sales channels, nurturing partnerships with cafes and restaurants, executing online marketing campaigns, and ensuring that the brand’s commitment to quality and customer service is effectively communicated. By leveraging their expertise in both traditional and digital marketing strategies, the team aims to enhance customer engagement and elevate Merlo Coffee's presence in the competitive coffee market.

Sales and Marketing

This department oversees the operations and coordination of food service, including staff management and customer service.

Food Service Management

This department focuses on managing employee relations, recruitment, and organizational culture.

Merlo Coffee

Org chart

Teams

Operations Management

Retail Operations

Customer Service

Sales and Marketing

Food Service Management

Human Resources

Offices

Merlo Coffee

Org chart

Teams

Operations Management

Retail Operations

Customer Service

Sales and Marketing

Food Service Management

Human Resources

Offices

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