27 years of exceptional, quality driven 24/7 live phone answering and call handling services for business of all sizes and across all sectors.

In business the phone is vital. It is your personal link between you, your team, and your customers.

But there will always be times when you can't be there to answer, and if you are missing out on calls ... you could be missing out on business.

We have the solution to keep you in touch with your customers, so that you get your calls, not your competitors.

With Message Direct you can be guaranteed that when someone wants you to have their business, you can be sure of getting their call.

MD, Alan Farthing says “In a multi-channel world, where customer interactions take many interdependent routes across telephone (voice), email, social media and instant messaging to just name a few, Message Direct are committed to delivering a 24/7/365, omni-channel service. The company is not, however, limited to automation of the customer contact process and very much specialise in the use of highly trained live agents to deliver a bureau service with a dedicated feel”

"In these challenging times of a global pandemic wholesale disruptions to 
business-as-usual has seen a dispersed workforce and home-working as the new norm, but by outsourcing reception/switchboard, live chat, email and social media interactions the customer journey not only remains intact but can be enhanced allowing business of all size to outmanoeuvre the challenges of Covid-19"

Call Center

Messaging & Communication

Outsourcing

Support Services

Telecommunications

Message Direct

Message Direct's headquarters in Ferndown, United Kingdom

Colin John Clark

Nathian Carnall

Robert Hopkins

This department is responsible for driving revenue through direct sales strategies and managing customer relationships.

Sales Department

This department handles customer inquiries and provides assistance through various communication channels.

Customer Support

This department provides strategic direction and overall management for the organization's operations.

Executive Leadership

This department oversees budgeting, forecasting, and financial analysis to support strategic business decisions.

Financial Planning

This department manages employee relations, recruitment, and organizational development.

Human Resources

This department focuses on the development and promotion of products to meet customer needs and drive market growth.

Message Direct

Org chart

Teams

Sales Department

Customer Support

Executive Leadership

Financial Planning

Human Resources

Marketing and Product

Offices

Message Direct

Org chart

Teams

Sales Department

Customer Support

Executive Leadership

Financial Planning

Human Resources

Marketing and Product

Offices

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