Abin Jose has demonstrated a strong background in customer support and technical integration, with significant experience at Agappe Diagnostics Ltd from December 2018 to July 2020, initially as an Integration Support Administrator and later as a Customer Support Executive. Abin effectively managed inbound support escalations and trained personnel to meet customer requirements, while also enhancing client engagement and brand recognition through proactive outreach efforts. Currently, Abin serves as a Technical Escalation Specialist at Meta since June 2022, managing a high volume of job tickets and maintaining excellent performance metrics. Abin holds a Bachelor of Business Administration with a focus on Information Technology, a Diploma in Computer Software Engineering, a Postgraduate Degree in Human Resource Analytics, and a Master of Science in Strategic Management.
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