Aniket Deo possesses extensive experience in application support and service delivery, with a career spanning from June 2003 to the present across various leading companies. Initial roles as an SAP Basis Consultant at Capgemini and Atos preceded a tenure at Tata Consultancy Services as Service Delivery Manager, overseeing production support environments. At International SOS, Aniket excelled in global service delivery for over 10,000 users and 40 enterprise applications, achieving significant service level agreement compliance and customer satisfaction improvements. Currently, as Product Operations Manager at Meta, Aniket manages 24/7 production support for over 100 global enterprise products, maintaining an impressive SLA compliance rate and leading initiatives to enhance user experience and operational metrics. Educational credentials include a Bachelor of Computer Science from Pune University, a Diploma in Business Management from ICFAI University, and certifications in Project Management and ITIL.
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