Crystal Bian has extensive experience in technical support and service management, currently serving as an Enterprise Support Tech at Facebook since May 2018 and previously at Meta in the same role. Prior experience includes positions as an IT Helpdesk Analyst at Apple and as a Global Service Desk Shift Lead and Technician at Yahoo, where responsibilities involved resource allocation, scheduling, and resolving technical support issues. Crystal holds a Bachelor's Degree in Business, Management, Marketing, and Related Support Services from RMIT University and a Diploma in Information Communication Technology from Singapore Polytechnic.
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