Dan Herard

Dan Herard has extensive experience in customer operations and program management across several prominent companies. At Spredfast, Dan served as a Senior Customer Operations Analyst, overseeing the deployment and maintenance of Customer Success Management applications such as Salesforce and Gainsight. Previously, Dan worked at Main Street Hub as a Customer Success Manager, managing a portfolio of over 200 small business customers and achieving a 94% revenue retention rate. Dan's role at Meta evolved from Program Manager to Performance Analyst, focusing on driving operational efficiency and improving customer experiences. Additionally, Dan held positions at Putnam Investments and State Street, excelling in client services and fund accounting, respectively. Dan holds a Bachelor’s degree in Finance from Merrimack College.