Dee Roberts is an accomplished professional with extensive experience in project management, business development, and customer experience transformation across various industries. Notable roles include serving as a Team Leader at Phonenet, where sales targets were consistently exceeded, and as a Project Manager and Business Development Executive at IDI, focusing on private sector development in emerging economies. At Hertz, Dee held dual roles, driving global improvements in customer experience and enhancing operational efficiency as PMO Director of Global Customer Care. Recent positions at Meta involved overseeing vendor operations and management, with a proven track record of transforming underperforming areas. Additional experience includes consulting, leading contact center transformations at The AA (Ireland), and enhancing operational excellence at Amgen. Dee holds multiple degrees, including a BA in History and Geography from University College Dublin and a Dip. in Project Management from the University of Limerick.
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