Elaine J. has extensive experience in customer success and program management across various industries. Starting as an Operations Management Graduate and later progressing to roles such as Local Operations Manager at Network Rail, Elaine held multiple positions at Amazon, including Program Manager for EU Customer Service Solutions and Operations Manager. As the Founder and Director of Velocity Initiative since November 2020, Elaine has been instrumental in driving strategic initiatives. More recently, at Meta, Elaine served as Program Manager for Customer Support Operations and Senior Program Manager focused on Customer Experience Strategy. Elaine holds a Master of Science in Business Administration and Management from Imperial College Business School.
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