Harpreet Singh

Harpreet Singh is an accomplished technology operations and service delivery professional with a diverse background spanning over 15 years. At Expedia Group, significant achievements include enhancing site availability from 96% to 99%, increasing gross profit by approximately $20 million, and implementing DevOps practices that improved operational efficiency by nearly 50%. Prior experience with IBM Global Process Services includes progressive roles leading to team management and revenue growth, where revenue per call increased from $2 million to over $12 million annually. Harpreet also served as IT Manager for Adobe's Global Operations Center, driving the introduction of self-service applications to reduce support cases by 35% and significantly improving incident management. Currently, Harpreet holds the position of Enterprise Operations Manager at Meta, demonstrating a strong foundation in technology, management, and operations, supported by degrees in Business Administration and Computer Science.