James Johnston is an accomplished professional with extensive experience in transformational leadership across multiple sectors. Currently serving as the Transformation Lead for People Service Delivery at Meta, James has previously held the position of EMEA Head of Change for SMB at TikTok, where responsibilities included spearheading strategic innovations to enhance the advertiser experience. Earlier roles at Deloitte Ireland encompassed Customer & Digital Transformation Manager as well as Senior Manager, focusing on driving business model changes and delivering exceptional digital customer experiences. James's background also includes significant contributions in operational excellence and training within AA Ireland and consultancy roles at Ernst & Young. James Johnston holds a degree in Business Management from the National College of Ireland.
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